Warranty Policy

Buy with Confidence

At Luxe Chronos, we are committed to offering authentic luxury timepieces and exceptional customer service. Every eligible watch purchased from our store is backed by our warranty, giving you peace of mind with every purchase.

Warranty Coverage

We provide a 12-Month Limited Warranty on eligible watches against manufacturing defects in materials and workmanship under normal use.

Our warranty covers:

  • Mechanical movement defects

  • Manufacturing faults

  • Timekeeping issues caused by manufacturing defects

  • Defective watch hands, dial, or crown resulting from factory defects

What Is Not Covered

Our warranty does not cover:

  • Normal wear and tear

  • Scratches, dents, or cosmetic damage

  • Damage caused by accidents, misuse, or neglect

  • Water damage resulting from improper use beyond the watch’s rated water resistance

  • Battery replacement (unless covered by the manufacturer’s warranty)

  • Damage caused by unauthorized repairs or modifications

  • Loss, theft, or accidental damage

Authenticity Guarantee

Every watch sold by Luxe Chronos is carefully inspected to ensure authenticity and quality. We stand behind every timepiece we offer and are committed to delivering products that meet the highest standards.

Warranty Claims

If you experience a problem covered under this warranty, please contact our customer support team with:

  • Your order number

  • A description of the issue

  • Photos or videos showing the defect (if applicable)

Our team will review your claim and provide instructions for inspection, repair, replacement, or another appropriate resolution.

Warranty Conditions

  • The warranty is valid only for the original purchaser.

  • Proof of purchase is required for all warranty claims.

  • The warranty begins on the original purchase date.

  • Warranty decisions are made after inspection by our service team.

Customer Support

Your satisfaction is our priority. If you have any questions regarding your watch or warranty coverage, our customer support team is always ready to assist you.

Luxe Chronos — Delivering authentic luxury watches with confidence, quality, and trusted service.